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Comcast in Washington

Customer service: It's all local  |  Management Bios

entrance of Lynnwood call center

The Lynnwood call center opened in July 2007.

 Click here to see one of the new 30-second spots that highlights Comcast's Washington employees and our commitment to local customer service.

 

 

 

        Overview
Comcast is the largest provider of cable, entertainment and communications products and services in Washington. Comcast acquired AT&T Broadband’s Washington cable properties in November 2002. The company oversees 21,158 miles of coaxial cable lines and 3,300 miles of fiber lines in Washington.
Comcast maintains 179 franchises, serving 131 communities in Washington. Among them are: Seattle, Tacoma, Bellevue, Bremerton, Everett, Bellingham, Olympia, Spokane and Aberdeen. In addition, Comcast’s Portland market serves Vancouver and the surrounding area in southeast Washington.
 
 
       Products
 
Cable television and digital cable—more than 250 channels available.
ON DEMAND—video on demands service receives more than 8 million views a month.
HDTV—20 channels and counting available in super clear high definition format, plus more than 100 hours of HD programs available ON DEMAND.
Digital Video Recorders—includes unique feature of recording programs in HD.
High-speed Internet service—available throughout Washington.
Comcast Digital Voice—local, residential phone service available throughout Washington.
 
 
 
         Customers
1.2 million cable television customers.
 
        Employees
3,000 including 750 local customer service representatives based in Fife, Everett, and a new call center in Lynnwood.

 


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Key Contacts

Washington Market: for Media in Seattle and points north
Steve Kipp, VP of Communications
425-741-5757
Steve_Kipp@cable.comcast.c...

For Media in South King, East King, Pierce, Spokane, Thurston:
Walter Neary, PR Director
253-864-4660
Walter_Neary@cable.comcast...

Washington Market PR/Community Relations
Shauna Causey, PR Manager
425-471.1964
Shauna_Causey@cable.comcas...

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